Evite fiascos en la dotación de personal de atención al público con soluciones tecnológicas inteligentes
Gestión de clientes, Blog QSR, Gestión de restaurantes, Operadores de restaurantes, Tecnología para restaurantes
Although the restaurant industry is not going out of business anytime soon and hungry customers keep showing up, a nationwide staffing shortage is hitting restaurants hard. According to the latest Job Openings and Labor Turnover Report from the Bureau of Labor and Statistics, more than 4 million people left their jobs in November 2021, and nearly a quarter of those are in the restaurant and hotel industry. A survey from small business network, Alignable, cited that only 3 percent of restaurant owners aren’t struggling to hire workers right now.
Front of house (FOH) workers in particular can end up bearing the brunt of diners frustrated by limited seating capacities, longer-than-usual waiting times, and incorrect orders, leading to burnout and frequent turnover. Turning to technology can help restaurants of all sizes train and retain talented FOH staff, leading to a happier dining experience for customers.
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