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We all want to get back to "normal," whatever that means now. Honestly, "normal" wasn't very normal in the first place so, let's look at this as a reset. This time around, there's an your opportunity to do things better than you did before. As the bills pile up and the PPP money runs low, you'll …
If you were tired of hearing the word "unprecedented" in the early stages of the pandemic, get used to it. As we trundle into a reopen and tentatively feel out the new landscape, "uncertain" might become the next COVID buzzword. Restaurant operators, staff, and guests feel it in full measure, a …
Is it August already!? We're glancing at our rearview mirrors while July fades into the horizon as we work on this month's restaurant industry news roundup. It's been a rough year for restaurants. As states try to decrease virus numbers, restaurants who'd previously shuttered in-house traffic are …
The U.S. grapples with the COVID-19 outbreak well into the year, and many states have (tentatively) begun reopening public spaces. Almost everyone is discovering that dining-in has become a much different experience than it was in early 2020! Fortunately, some smart maneuvering can help restaurants …
Recently, the UK Government released information on safe operating practices for restaurants to reopen in the UK. The 44-page document offers insight and policy suggestions to guide operators on procedures to keep a safe environment for staff and guests. There is a lot to pick through, and the …
The biggest problem facing any industry required to travel to the customer's location is that customers are becoming increasingly impatient. A survey sponsored by the UK's Interparcel found that 50% of Brits admitted to becoming less patient in the past five years. While it's no surprise that …
It may seem improbable to imagine bartending in the time of social distancing, especially as restaurateurs grapple with turnover and closure due to lockdown measures. But while the future may seem uncertain in the presence of the coronavirus pandemic, tomorrow will come. Look at how quickly guests …
Omnichannel strategies are the gold standard in marketing. Some believe this strategy only applies to eCommerce brands, but the reality is a bit broader. Since the restaurant industry doesn't operate quite the same as that of typical retail, operators may overlook the value that omnichannel …
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