From Chaos to Calm: The ConnectSmart® Host Revolution (Part 1)

If you’ve ever worked a busy shift at a restaurant, you know the scene: a line out the door, frazzled hosts juggling waitlists, and that nagging worry you’re about to lose customers to long wait times. It’s not a pretty sight. But what if there was a way to turn that chaos into a well-oiled machine? Enter ConnectSmart® Host, the game-changer that’s revamping how host stand management and how restaurants manage their front of house.

The Host Stand Revolution

Say goodbye to paper waitlists with scribbled-out names and arbitrary wait times. ConnectSmart Host is here to make those outdated practices a distant memory. This isn’t just another tech gadget that will be tossed aside after a few months – it’s a comprehensive solution to host stand management crafted by people who truly understand the daily grind of restaurant life.

Here’s what ConnectSmart Host brings to the table:

1. Real-time visual aid: Imagine having a bird’s eye view of your entire restaurant at your fingertips. Color-coded table statuses let you know exactly where each party is in their dining journey.
2. Accurate wait times: No more guesswork. The system uses actual data to predict wait times, so you can give guests realistic expectations.
3. SMS notifications: Let your guests explore the neighborhood while they wait. A simple text will let them know when their table is ready.
4. Smart table matching: The system helps match party sizes to appropriate tables, maximizing your seating efficiency.

Google Integration: Your New Secret Weapon

Here’s something that’ll make your life even easier: ConnectSmart Host now integrates with Google. When potential guests search for “restaurants near me,” they can join your waitlist or make a reservation directly from Google. It’s like having a virtual host working 24/7 to bring in customers.

With over 90% of internet search traffic routed through Google, this integration puts your restaurant in front of millions of potential customers.

Immediate Benefits You’ll Notice

• Increased efficiency: One restaurant saw a 5% growth in covers during peak hours after implementing the system.
• Reduced wait times: Empty table time during busy periods was reduced by 17% in another case study.
• Improved customer satisfaction: A restaurant reported a 6% increase in ‘Greeting Experience’ scores after switching to ConnectSmart Host.
• Enhanced staff productivity: One General Manager saved 5 hours per week by streamlining host stand operations.

ConnectSmart Host transforms the traditional host stand into a powerful command center for your restaurant. By streamlining operations and enhancing guest experiences, it sets the stage for a more efficient and profitable dining service.

Ready to dive into the future of host stand management? Stay tuned for Part 2, where we’ll dive deeper into how ConnectSmart Host can transform your entire restaurant operation beyond just the front door.

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About the Author

Caitlin Soard is a Content Marketing Strategist with over seven years of marketing experience under her belt. She joined the QSR Automations marketing team in June of 2022 and has been hard at work improving their social media and content ever since. She attended Franklin College where she received a Bachelor of Arts, focusing in Journalism and Public Relations as well as minoring in English. When she’s not lending her social media wizardry to QSR Automations, you can find her playing Dungeons & Dragons or TCGs at her local card shop, enjoying live local music, or spending time with her cat and two dogs, Ellie, Laney, and Orryn.