If your restaurant is still using grease pencils and marker boards, you are easier to spot than you might think. When guests walk into these restaurants during peak hours, they may see empty tables, guests crowded around the host stand, and staff yelling out party names amongst a group of hungry customers. These restaurants are typically pretty chaotic and filled with frustrated guests and confused servers. We’ve all been there. And seeing how the host stand is frequently the first interaction that guests have with your restaurant, it’s important that a customer’s first impression isn’t a scrambling front of house staff.
Luckily, there’s a solution to this ongoing problem: table management. Let’s take a look at what the table management function of a front-of-house system is and what it can do for you.
¿Qué es la gestión de mesas?
Table management is often a feature of most guest management systems. The table management function of most systems will have a floorplan of your restaurant that is accessible from an IPad or server. Some floor plans are customizable based on the exact design of your restaurant, while other tools may offer more generic options.
Creating a floor plan that resembles your restaurant can improve the flow of how your front of house operates. Not only will you be able to see what tables are available in your restaurant and what stage of the meal customers are in, but the analytics function will provide insight about how long diners have been seated and when they were sat.
In addition, a restaurant’s staff will know the tables that are reserved, open, and which ones need to be cleaned. This will help to seat, bus, and flip tables more efficiently.
Even more, a FOH tool with a table management function will tell you the size of the tables available so you can coordinate it with the number of guests in a party. This is particularly helpful when reservations are on the books for larger groups.
La experiencia del huésped
A nadie le gusta un cliente enfadado. Una buena gestión de las mesas puede mejorar la experiencia de los clientes de dos maneras: hará que los clientes se sienten rápidamente y se asegurará de que los anfitriones no dupliquen o tripliquen los asientos de los camareros. Los análisis vitales que proporciona la gestión de mesas mantendrán a su personal organizado, mejorarán la comunicación y harán su trabajo más agradable. Estos datos también le ayudarán a identificar tendencias y a tomar mejores decisiones empresariales en relación con la gestión de personal.
La gestión de las mesas y su restaurante
Implementing new technology may seem too complicated or expensive but it has its perks. A table management system will save restaurant staff time and money. It will also create a smoother experience for guests and everyone else involved.
¿Quiere saber más sobre la tecnología para restaurantes que mejora la eficiencia y la experiencia de los clientes? Utilice el botón siguiente para consultar nuestra Guía electrónica de tecnología.
Emily Wimpsett era especialista en contenidos y redes sociales en QSR Automations. Emily nació y creció en Louisville, pero se considera una fan incondicional de la Universidad de Kentucky. En la universidad, Emily estudió en la Indiana University Southeast y se licenció en Comunicación con especialización en Publicidad. En su tiempo libre, Emily disfruta de casi todas las actividades relacionadas con el agua, pero prefiere el kayak y el rafting en aguas bravas.
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